People! Always an interesting topic, for me anyway!

The conversation at a business breakfast took many different turns before eventually leading to how this person finds people interactions difficult and dealing with staff and customers even harder.

At his invitation I went to visit his office a few days later and, like many of us, I watched the behaviour and interactions between he and his staff. Interestingly as he commented on the performance problems of each of his staff it became obvious that he was the one causing all the drama in his own office.

Are you really aware of how you affect your Staff and Customers?