That's how people judge you and how they remember you, not how you handle the normal and easy days of our lives.
You are presumed to be showing us your real self when you are working to a major deadline, have a headache, are facing a customer service meltdown, haven't had a good night's sleep, are facing an ethical dilemma, are momentarily in power, are caught doing something when you thought no one else was looking, are irritable, have the opportunity to extract revenge, are losing a competition or are truly overwhelmed.
Remember, you may need to become a “different person” to become a more successful one. It's not just who you are, but what you do that people will judge you on.
What a great opportunity to demonstrate our emotional maturity.
Many people either ignore your organisation or they judge it, usually it's with too little information.
When they judge it, they judge it based on the actions of the loudest, meanest, rudest most selfish member of your team.
When a member of your Team is rude all of you can be seen as rude.
When a member of your Team is intolerant all of the organisation can be seen as intolerant.
When a member of your Team is flippant then all of your organisation can be seen as seen as flippant.
When a member of your Team shows no respect then all of the organisation can be seen the same.
When a member of your Team is so obviously damaging your reputation I wonder why the loyal and dedicated members hesitate to discuss, discipline, ostracise or expel the negative.
"You're hurting our reputation, this is wrong, we have standards and we expect you to meet them.
It is not just up to "the boss", surely each person partly bears responsibility for your reputation.
What do you stand for?
Something special or nothing?
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