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Monday, October 18, 2010
Give employees authority
Why not give your employees the authority to make decisions without referring to a supervisor? Customers love it and when employees make good decisions you can congratulate them and, in turn, encourage further customer-oriented decision-making.
Happy to give employees authority but some won't accept it preferring to take instructions so they are not responsible for the decision. can that be turned around?
Happy to give employees authority but some won't accept it preferring to take instructions so they are not responsible for the decision. can that be turned around?
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